SHIPPING & RETURNS

DELIVERY & IN-STORE PICK UP POLICY

We strive to dispatch your order within 2 business days (most of our orders leave same day/next day), however, we can’t directly control delivery times beyond our end. Orders placed on Saturday or Sunday will be processed on Monday business day. We use the AusPost eParcel and eParcel Express services for delivery. To see their latest estimated delivery timeframes, you can use AusPost’s estimated delivery timeframe calculator here. Use FAIRFIELD, NSW’ as the ‘From’ destination. All orders are tracked by the delivery carrier. You will receive an email with a tracking link once your parcel has left our centre. All orders require a signature upon delivery. If you are not present at the nominated address to accept delivery, a calling card will be left in your letterbox indicating the collection point from which you can collect your parcel (you will need to present photo ID and the tracking information to collect your parcel).
Orders under $100 (Australia)
Standard delivery Australia wide is $7.95. Express shipping Australia wide is $14.95 (Next day delivery to Express Post Network areas). Your order will be delivered within 3 to 8 working days of your order being placed. Please note, these charges may vary from time to time with promotional activity.
Orders over $100 (Australia)
We offer free standard delivery Australia wide for orders over $100. Express shipping Australia-wide is $9.95 (Next day delivery to Express Post Network areas). Your order will be delivered within 3 to 8 working days of your order being placed. Please note, these charges may vary from time to time with promotional activity.
In-store Pick-up
We offer free in-store pick-ups so you can conveniently purchase your item/s online and pick up at our store. Upon receipt of your confirmed purchase and payment within 24 hours we will contact you and confirm pick up at our store. Please provide contact details (mobile or email) when prompting for store pick up so that we can contact you.
New Zealand Customers
Standard postage is $15.95 on orders under $300 We offer free standard postage for all orders over $300 Express postage is $29.95 on all orders
International Orders
If you are an overseas customer and would like to order items from our website, please contact us at hello@lamainapparel.com.au for a quote.
Business address delivery
Nomination of a business as your delivery address opens signature authority to any person at that business address. We strongly suggest nominating a home address should you place a high value order with us. This will ensure only residents of the address will have signature authority. If your order is shipped to and signed for, on your behalf, at a business address, La Main Branded Apparel will not accept responsibility for any parcel that is lost or damaged. For all enquiries regarding delivery, please email our Customer Care Team on hello@lamainapparel.com.au.

RETURNS POLICY

At La Main Branded Apparel, we want you to be happy with your purchase. We want you to keep coming back for more and continue to tell your friends about us.

The following terms and conditions apply to all returns purchased from La Main – Branded Apparel online store and we are committed to making sure your return is resolved as soon as possible.

If you are unhappy with your online purchase for any reason, we will gladly refund or exchange within 14 days of the purchase date provided:

  • Item is in original condition; unused, unwashed and unaltered
  • Item must have tags and labels still on
  • Item is returned with its original packaging

Items are unable to be cancelled once purchased unless it is in accordance with these terms and conditions. Once payment has been made, no refunds will be provided for cancelled orders.

Please contact our Customer Care Team via hello@lamainapparel.com.au for any queries.

Returning Items

Returned items should include the original packaging and be in the original condition as when it was received. Customers will be responsible for shipping and handling charges for any return/ exchanges.

Please be aware that shipping charges are non-refundable.

Process – I want to return my order, what do I do?

We strongly recommend sending returned parcels via registered post as we are not liable if your return is not received. This way if your package goes missing you can track it down.
Please do not put the shipping label directly on the shoebox or product itself, this could have your exchange or return denied.

Once we receive your returned item(s) in good order, we will organise your replacement or refund.
All returns are processed within 5-10 business days of receipt and, if all is in good order, the refund will show on your credit card within 1-5 business days after processing (depending on your financial institution).

Please contact our Customer Care Team via hello@lamainapparel.com.au for any queries.

Out of Stocks

We update our site’s product availability frequently. However, if there are instances another customer may have selected to purchase the same item as you at the same time, we will notify you within one business day that we will not be able to deliver the goods in the usual delivery period. If it is an item that we cannot re-order – we will give you a refund immediately; if it is an item we can re-order – we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.

Clearance Items

Items that have been sold at 50% off or more from the original price cannot be changed or returned.

Faulty Items

If something arrives damaged or faulty, please take a few images of the faulty item(s) right away and email us with the images on hello@lamainapparel.com.au. Please include your order number, a description of the fault and any relevant photos regarding the issue to that we can resolve the situation as soon as possible.
Please also include your current contact details so that we can contact you should we require your assistance.

Some faults may need to be assessed by the manufacturer before a refund or replacement can be issued. In this case, we will keep you updated via email. We are not however, responsible for the processing times and policies implemented by these companies regarding faulty items.

If the product fault has been assessed to be through wear and tear or mishandling by the customer, we cannot offer a refund or exchange. The item will be returned at your expense.

Should we find that the product was faulty, we will gladly offer a full refund, replacement or exchange (subject to the availability of the products).

Please contact our Customer Care Team via hello@lamainapparel.com.au for any queries.