At LA MAIN – Branded Apparel, we want you to be happy with your purchase. We want you to keep coming back for more and continue to tell your friends about us. The following terms and conditions apply to all returns purchased from LA MAIN – Branded Apparel online store and we are committed to making sure your return is resolved as soon as possible. If you are unhappy with your online purchase for any reason, we will gladly refund or exchange within 14 days of the purchase date provided:
- Item is in original condition; unused, unwashed and unaltered
- Item must have tags and labels still on
- Item is returned with its original packaging
Items are unable to be cancelled once purchased unless it is in accordance with these terms and conditions. Once payment has been made, no refunds will be provided for cancelled orders. Please contact our Customer Care Team via firstname.lastname@example.org
for any queries.
Returned items should include the original packaging and be in the original condition as when it was received. Customers will be responsible for shipping and handling charges for any return/ exchanges. Please be aware that shipping charges are non-refundable.
Process – I want to return my order, what do I do?
We strongly recommend sending returned parcels via registered post as we are not liable if your return is not received. This way if your package goes missing you can track it down.
Please do not put the shipping label directly on the shoebox or product itself, this could have your exchange or return denied. Once we receive your returned item(s) in good order, we will organise your replacement or refund.
All returns are processed within 5-10 business days of receipt and, if all is in good order, the refund will show on your credit card within 1-5 business days after processing (depending on your financial institution). Please contact our Customer Care Team via email@example.com
for any queries.
Out of Stocks
We update our site’s product availability frequently. However, if there are instances another customer may have selected to purchase the same item as you at the same time, we will notify you within one business day that we will not be able to deliver the goods in the usual delivery period. If it is an item that we cannot re-order – we will give you a refund immediately; if it is an item we can re-order – we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.
Items that have been sold at 50% off or more from the original price cannot be changed or returned.
If something arrives damaged or faulty, please take a few images of the faulty item(s) right away and email us with the images on firstname.lastname@example.org
. Please include your order number, a description of the fault and any relevant photos regarding the issue to that we can resolve the situation as soon as possible.
Please also include your current contact details so that we can contact you should we require your assistance. Some faults may need to be assessed by the manufacturer before a refund or replacement can be issued. In this case, we will keep you updated via email. We are not however, responsible for the processing times and policies implemented by these companies regarding faulty items. If the product fault has been assessed to be through wear and tear or mishandling by the customer, we cannot offer a refund or exchange. The item will be returned at your expense. Should we find that the product was faulty, we will gladly offer a full refund, replacement or exchange (subject to the availability of the products). Please contact our Customer Care Team via email@example.com
for any queries.